Privacy policy

Last updated: 6 October 2026

About this policy

Tiny Moments Co (ABN 73 374 058 342) runs this website and online store. This policy explains how we collect, use and share your personal information when you visit our website, buy from us or contact us.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to us.

What we collect

Depending on how you use our website, we may collect:

  • Contact details: your name, email, phone number, and billing and delivery addresses.
  • Order details: what you view, add to your cart, buy, return or exchange.
  • Payment details: processed securely by Shopify and its payment providers. We never see or store your full card number.
  • Account details: your login and preferences, if you create an account.
  • Messages: what you send us when you contact customer support.
  • Device and usage details: your IP address, browser, device and how you move around our website.

How we collect it

We collect personal information:

  • directly from you, when you order, create an account, subscribe or contact us;
  • automatically, through cookies and similar technologies when you use our website; and
  • from our service providers, such as Shopify, payment providers and shipping carriers.

How we use it

We use your personal information to:

  • process your payments, fulfil and deliver your orders, and handle returns;
  • manage your account and remember your preferences;
  • answer your questions and provide customer support;
  • send you marketing emails, if you have subscribed, and show you relevant advertising;
  • improve our website, products and services;
  • detect and prevent fraud and keep our website secure; and
  • meet our legal obligations.

Who we share it with

We share personal information only where we need to, with:

  • Shopify, which hosts our website and processes orders and payments;
  • payment providers and shipping carriers, such as Australia Post;
  • marketing, email and analytics providers who help us run our business;
  • professional advisers, and government or law enforcement bodies where the law requires; and
  • another business, if we sell or restructure our business.

We do not sell your personal information.

Shopify and overseas storage

Our website is hosted by Shopify. Shopify and our other service providers may store or process your information in other countries, including Canada and the United States.

Shopify handles some information for its own purposes. You can read Shopify's Privacy Policy and use the Shopify Privacy Portal to manage your rights with Shopify.

Cookies and advertising

We use cookies and similar tools to keep your cart working, understand how our website is used and show you relevant ads. You can change your browser settings to block or delete cookies, but some parts of our website may not work properly.

Marketing emails

We only send marketing emails to people who have subscribed. You can unsubscribe at any time using the link at the bottom of any email. We will still send you important messages about your orders and account.

Security and how long we keep information

We take reasonable steps to protect your personal information. No online system is completely secure, so please avoid sending sensitive information by email.

We keep your information only as long as we need it to provide our services, meet legal and tax obligations and resolve disputes.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Email us at info@tinymoments.com.au. We may need to confirm your identity first, and we will respond within a reasonable time.

Complaints

If you are unhappy with how we have handled your personal information, please contact us and we will investigate and respond.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children

Our website is for adults buying products for children. We do not knowingly collect personal information from children. If you think a child has given us their information, please contact us and we will delete it.

Third-party websites

Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

Contact us

  • Tiny Moments Co (ABN 73 374 058 342)
  • Lennox Head NSW 2478, Australia
  • Email: info@tinymoments.com.au
  • Phone: +61 448 786 237