Refund policy

Last updated: 6 October 2026

Our 30-day returns

If you change your mind, you can ask to return an item within 30 days of receiving it.

To be eligible, the item must be:

  • unused and unworn, in the same condition you received it;
  • in its original packaging, with any tags attached; and
  • accompanied by your order number or proof of purchase.

How to start a return

Email us at info@tinymoments.com.au with your order number and the item you would like to return.

Please do not post anything back before we have approved your return. We cannot accept items sent without a return request.

Faulty, damaged or incorrect items

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us straight away with your order number and a photo.

We will cover the return postage and either replace the item or refund you.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply whether or not an item is on sale, and nothing in this policy limits them. The rules on this page about unused items, original packaging and the 30-day window apply to change-of-mind returns.

Items we cannot accept for change-of-mind returns

For hygiene and safety reasons, we cannot accept change-of-mind returns on:

  • opened feeding products;
  • personalised or custom-made items;
  • sale items; and
  • gift cards.

If you are unsure about an item before you buy it, email us and we will happily help.

Return postage

If you are returning an item because of a fault, damage or our error, we will cover the postage.

For change-of-mind returns, you are responsible for the cost of posting the item back to us.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once your return is approved.

Refunds

When we receive your return, we will inspect it and email you to confirm whether your refund is approved.

Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to show the refund.

If more than 15 business days have passed since your return was approved, please email info@tinymoments.com.au.